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Privacy Policy

Effective Date: August 16, 2025

NEX Automotive (“we,” “our,” or “us”) cares about your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with us online, by phone, through our AI agent, or in person.

We are based in Rocklin, California, and comply with the California Consumer Privacy Act (CCPA/CPRA), the California Online Privacy Protection Act (CalOPPA), and other applicable privacy laws.

Information We Collect

We may collect the following categories of personal information:

  • Identifiers: Name, email address, phone number, mailing address, ZIP code, city.

  • Vehicle Information: VIN, make/model, service and warranty details.

  • Internet/Device Information: IP address, browser type, cookies, usage data from tools like Google Analytics, Google Ads, and Facebook Pixel.

  • Audio Information: Recordings of calls made through our business phone system (via Podium) and conversations with our AI agent (via Thinkrr.ai). These may include your voice and any details you provide.

  • Business Records: Service history and warranty records.

How We Collect Information

  • Directly from you: through forms on our website, in person, by phone, or when speaking with our AI agent.

  • Automatically: through cookies, pixels, and analytics tools.

  • By Phone: Calls to our business line may be recorded and stored through Podium.

  • Through Service Providers: when you interact with platforms that help us deliver services, such as Podium, Thinkrr.ai, or others supporting business operations.

How We Use Information

We use your information to:

  • Provide vehicle repair, replacement, calibration, and warranty services.

  • Schedule and confirm appointments.

  • Communicate about services, estimates, and updates.

  • Improve our website, customer service, and training.

  • Send marketing messages (if you opt in).

  • Deliver and measure advertising using Google, Facebook, and similar tools.

We do not sell personal information.

Sharing Information

We share information only with trusted service providers who help us run our business. These may include platforms for:

  • Communication and call recording (e.g., Podium).

  • AI call response and recording (e.g., Thinkrr.ai).

  • Advertising and analytics (e.g., Google, Facebook).

  • Website hosting, scheduling, email marketing, and other business support services.

All service providers are bound by agreements that prohibit them from selling your data or using it for their own purposes.

Cookies and Tracking

Our website uses cookies, pixels, and analytics tools to understand usage, improve performance, and deliver targeted advertising.

You can manage your cookie preferences through our cookie banner or by adjusting your browser settings.

Data Retention

  • Warranty and Service Records: kept as long as needed to meet warranty and legal obligations.

  • Marketing Leads: kept until you request deletion.

  • Call and AI Recordings: retained until you request deletion.

Your Privacy Rights (California Residents)

You have the right to:

  • Know what information we collect, use, and share.

  • Access a copy of your personal information.

  • Delete your personal information, subject to warranty/legal obligations.

  • Correct inaccurate personal information.

  • Opt Out of Sale/Sharing of personal information (we do not sell, but may share data for advertising).

  • Non-Discrimination: You will not be treated differently for exercising your rights.

How to Exercise Your Rights

You may submit requests by:

  • Form: https://www.nexauto.us/

  • Phone: (916) 472-2928

  • Email: glass@nexauto.us

We will verify your identity by confirming details such as your email or phone number.

Call and AI Recordings

When you call us or interact with our AI agent, your conversation may be recorded and stored through Podium or Thinkrr.ai. By continuing, you consent to this recording. These recordings are used only to provide services, improve quality, and maintain business records. They are not sold or shared outside of our service providers.

Security

We use technical and organizational measures to protect your information. While no system is completely secure, we limit access to personal data to authorized staff and service providers.

Changes to This Policy

We review this Policy annually and may update it from time to time. Updates will be posted on our website with a new effective date.

Contact Us

If you have questions about this Privacy Policy or your rights, please contact us at:

  • Phone: (916) 472-2928

  • Email: glass@nexauto.us

  • Mail: NEX Automotive, 660 Pacific St #120, Rocklin, CA 95677